ITS Message Center

Date: 5/21/2008
Description: There was an interruption in the SSO to SSB through 49er Express. The service was restarted and it is working as expected.

Services: 49er Express SSO to SSB

Date: 5/20/2008
Description: In order to enhance system stability, functionality, and security, Blackboard Vista will be upgraded this Saturday, May 24th. We anticipate that the upgrade will require an outage from 12:00 am until approximately 9:00 am Saturday morning. Should this outage need to be extended, this will be communicated through the ITS Message Center. Thank you for your patience and cooperation, Center for Teaching and Learning University of North Carolina at Charlotte

Services: Blackboard Vista

Date: 5/16/2008 thru 5/17/2008
Description: Access to Novell files will be unavailable on the evening of May 16, 2008. The outage is scheduled to begin May 16 at 7:00pm and will last until approximately 3:00am (Sat). During this time, clients will not have access to network drives (H:, J:, S:, etc), NetStorage (remote access to network files), and student webpages.

Services: Network files (H:, J:, S:, etc.), NetStorage (remote access to network files), and student webpages.

Date: 5/16/2008
Description: On Friday evening, May 16th, 2008, ITS will be doing work in the Reese building that will impact offices in the basement and on the 1st and 2nd floors. The work will begin at approximately 5:30pm and will last for about eight hours. While the work is underway, phones will be working but all network connectivity will be unavailable. The other floors in Reese will not be impacted.

Services: Network Connectivity in the Reese building for the basement, 1st and 2nd floors

Date: 5/15/2008
Description: Connection to Exchange has been restored. If you are still experiencing issues, please contact the Help Center. ... [05/15/2008 9:40:42 AM] Problems have been reported with connecting to Exchange. Some clients are unable to access email. ITS is working to resolve the issue.

Services: Exchange, Outlook Web Access

Date: 5/12/2008
Description: There was an interruption in the Single Sign On of Banner Self Service through 49er Express. The service was restarted and it is working as expected.

Services: 49er Express SSO to SSB

Date: 5/10/2008 thru 5/11/2008
Description: [05/11/2008 3:49:02 AM] Update: It appears that the MBA site (www.mba.uncc.edu) is also impacted. We are investigating. David [05/11/2008 2:13:56 AM] The Public Relations site was taken off-line to investigate a problem. Because the the University Homepage depends so much on PR's site, I have suppressed all calls to this site directly. To accommodate the Homepage Promo images and main Graphic (with underlying "Campus Snapshots" pages) I have change all of the links to point to a local copy holding all of the resources under a new folder called "TEMP-PR". When the site is restored, I will revert everything back. We appreciate your patience. David McIntosh ITS - Manager of Web Services

Services: Public Relations Site & The University Homepage, and MBA site

Date: 5/10/2008
Description: ... [05/05/2008 1:58:29 PM] On Saturday, May 10th from 6:00am until 10:00am, ITS will be upgrading software on the equipment that manages the Faculty & Staff End User Quarantine email program. During this time, clients will not be able to release email messages from the End User Quarantine program. UPDATE: The upgrading has been completed and the Faculty & Staff End User Quarantine E-mail System is fully functional.

Services: End User Quarantine Program

Date: 5/8/2008
Description: [05/08/2008 6:18:02 PM] There was an interruption in the Single Sign On of Banner Self Service through 49er Express. The service was restarted and it is working as expected.

Services: ssb

Date: 5/5/2008
Description: The voicemail issue for non-IP phones has now been resolved. [05/05/2008 8:15:44 AM] We are currently experiencing a problem with the voicemail system for non-IP phones. Until the issue is resolved, clients will not be able to access their voicemail messages or leave voicemail messages for other non-IP phone users. This issue does not affect IP phones. ITS is working to restore service.

Services: Voicemail on Non-IP Phones

Date: 5/3/2008
Description: We experienced a problem when trying to access Banner Self Service (SSB) through 49er Express. ITS has restored the service and SSO to SSB is now up and running. Thank you for your time and patience.

Services: 49er Express and SSO to SSB

Date: 5/4/2008
Description: Some clients reported problems accessing email through Outlook Web Access. ITS Server Administration has resolved the problem and access to email via Outlook Web Access has been restored.

Services: Outlook Web Access(OWA)

Date: 5/1/2008
Description: At approximately 6:00pm a memory issue reoccurred and is affecting email access for some faculty/staff clients. Server Administration is working to address the situation. [05/01/2008 12:43:52 PM] Server Admin has addressed a memory issue and faculty/staff email is now functioning normally. [05/01/2008 12:19:15 PM] A problem has been reported with the Exhange servers which handle faculty/staff email. Server Administration is working to address the situation.

Services: Faculty/Staff Email

Date: 4/30/2008
Description: HelpDesk Online will be unavailable on Wed., April 30, 2008, from 5:00pm until 8:00pm while a patch is applied.

Services: HelpDesk Online

Date: 4/29/2008
Description: HelpDesk Online will be unavailable on Tuesday, April 29, 2008 from 6:00am until 7:30am for a scheduled backup of the application server.

Services: HelpDesk Online

Date: 4/28/2008
Description: Faculty/Staff email quotas were being increased across the board. A mistake was made in the process, it was quickly noticed and corrective action was taken immediately. Everything should be corrected with the hour.

Services: Faculty/Staff email

Date: 4/21/2008
Description: Outgoing phone calls and calls coming into the campus will not be affected by this service outage. ... [04/21/2008 11:32:00 AM] Due to construction on the new front entrance to campus, a cable that supplies ATM, payphone and AT&T phone circuits to the university has been cut. AT&T has been dispatched to access and repair the problem. ITS will send an update when the outage has been corrected.

Services: ATM, payphone and phone circuits

Date: 4/18/2008
Description: Problems have been reported with connecting to Exchange. Some clients are unable to access email. ITS is working to resolve the issue.

Services: Faculty/Staff email

Date: 4/15/2008 thru 4/17/2008
Description: ... [04/17/2008 8:38:49 AM] ... [04/15/2008 9:33:34 PM] Ironhost2 has crashed to the point that the vendor will be sending a replacement appliance to arrive sometime on Wednesday. SMTP and IMAP services through Ironhost2 will not be available until the appliance is replaced. If users are having difficulties connecting through the services please have them reset their e-mail clients to use ironhost1.uncc.edu from off-campus or unccmail..uncc.edu when on campus. Users may experience some delay in off-campus e-mail deliveries. Update: There was a delay in delivery of the replacement appliance. It is now scheduled for Thursday. Update 4/17/2008 2:20 PM: The ironhost2 appliance has been replaced and is now fully functional. Please set all e-mail clients using the SMTP and IMAP services to ironhost.uncc.edu.

Services: Off-campus e-mail SMTP service IMAP service

Date: 4/15/2008 thru 4/16/2008
Description: Ironhost2 has crashed to the point that the vendor will be sending a replacement appliance to arrive sometime on Wednesday. SMTP and IMAP services through Ironhost2 will not be available until the appliance is replaced. If users are having difficulties connecting through the services please have them reset their e-mail clients to use ironhost1.uncc.edu from off-campus or unccmail..uncc.edu when on campus. Users may experience some delay in off-campus e-mail deliveries.

Services: Off-campus e-mail SMTP service IMAP service