UCIT IT Update Episode 8


Monday, November 27th, 2006 Show Notes:

  • Mark discusses how UCIT achieves "quasi" 24/7 support for end users and why UCIT is not using the ITS Magic help desk system. You can access the UCIT Support Ticket system at http://ucitsupport.uncc.edu
  • Mike covers campus systems for trapping spam and how to report spam to ITS.